Loading…
Everything you need to know about receiving your order and, should the need arise, returning or exchanging it. This policy forms part of our Terms of Service.
Last updated · 5 August 2026
Orders are processed within one to two business days following payment confirmation. Once your order has been dispatched, we will send a confirmation with tracking details where available. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times and charges depend on your location and the option selected at checkout, and are calculated and displayed in your bag before you pay.
Delivery estimates are provided in good faith but are not guaranteed, and may be affected by factors outside our control.
Where applicable, import duties and taxes for international orders are the responsibility of the recipient unless stated otherwise at checkout. Risk in the goods passes to you on delivery to the address you provide.
We want you to love your purchase. Eligible items may be returned within 30 days of delivery, provided they are unopened, unused and in their original, sealed packaging. For reasons of hygiene and safety, cosmetics that have been opened or used cannot be accepted unless they are faulty.
If your order arrives faulty, damaged or incorrect, please contact us within 14 days of delivery with your order number and, where possible, a photograph. We will arrange a replacement or refund at no cost to you. This does not affect your statutory rights.
Once a returned item has been received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within a reasonable period after approval. The time taken for the refund to appear may depend on your payment provider. Original shipping charges are non-refundable except where an item is faulty or incorrect.
The fastest way to exchange an item is to return the eligible original for a refund and place a new order for the replacement, subject to availability.
Sign in and open your order history, or contact us through our contact page and our team will guide you through the process. Please do not send items back without contacting us first.
For any question about shipping or returns, email support@dabotacosmetics.com and we will be glad to help.