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Everything you need to know about getting your order to you — and what to do if something isn't right.
Last updated · August 2026
Orders are processed within 1–2 business days. Once dispatched, you will receive a confirmation with tracking. Delivery times vary by location and the option selected at checkout.
We want you to love your purchase. If you change your mind, you may return eligible, unopened items within 30 days of delivery for a refund to your original payment method. For hygiene reasons, opened or used cosmetics may not be eligible unless faulty.
To exchange an item, start a return for the original and place a new order for the replacement. This is the fastest way to get what you want while stock lasts.
If your order arrives damaged, faulty, or incorrect, contact us within 14 days and we will make it right at no cost to you.
Sign in and visit your order history, or reach out via our contact page and our team will guide you through it.